Soup To Nuts
| Policies & Processing |
|
| Processing time |
We generally ask that you allow about 2 weeks for processing of your order. This includes allowing time for the creation of your artwork, providing time for you (and whomever else needs to see it) to view the design, request any modifications necessary, see a new proof once we've completed the changes and then submit your approval of the design. Once a design has been approved, the shirts are scheduled for printing. All in all, orders can be completed in as little as 1 week for simple designs and prompt approval. The turn-around time on an order essentially is a combination of how quickly a design is approved and how busy we are at the moment. When your order is placed, we'll provide you with a general timeframe for completion of each stage.
Rush Orders:We've been asked about rush orders--yes, we can do them, but there is a
rush order charge that applies based on the number of shirts and the complexity
and number of colors in the design. Contact us for details. |
|
|
| Refund Policy |
| Because of the nature of our business, we do not provide refunds on orders
of customized, imprinted t-shirts if we have fulfilled our obligation to
you by providing you with what you've ordered. To ensure satisfaction and
accuracy, we require approvals at each stage of the order fulfillment process--from
confirming your order to approving your artwork and design before we imprint
your shirts. We take great care to ensure accuracy and customer satisfaction
with our work and the process. Refunds are only considered when all other
avenues to resolve any issues have been exhausted. In the event that we
decide to provide a refund for an order that has been placed, you should
typically allow 4-6 weeks for processing. Contact us for details. |
|
|
| Returned Checks |
| We accept personal and company checks as payment for orders placed. In
the event that a check is returned, a $35.00 NSF charge will be due, along
with the amount of the original check. This fee and payment for the order
must be remitted via cash (for local orders), money order or credit/debit
card. |
|
|
| Group Order Policies |
When accepting a group order, we ask that a designated contact person be
appointed who will serve as the official liaison between our company and
the group, organization or business placing the order. This person will
be the only one who is authorized to approve designs, request modifications
or make any changs to the order once it is placed. Their decisions are
final with regards to the order and we will not provide order details or
information to anyone else from the organization or group. Because of the
dynamics within groups and organizations who are placing one summary order
on behalf of everyone, we are not responsible for any disagreements or
dissatisfaction within groups that may arise during the ordering process.
To help eliminate the possibility of issues and "group drama" when ordering t-shirts, we've devised a set of Group Ordering Tips to assist group leaders in creating a smooth ordering process when acquiring
their t-shirts. |
|
|
| All Sales Final |
| At IndividualiTees, we pride ourselves on providing top-notch service and
an exceptional product to our customers. How do we accomplish this? Through
a strong attention to detail at every stage of the process. We create the
artwork for your design based on what you provide to us. We print the shirts
based on your approval of the design and your confirmation of the quantities
for each size, color and style of shirt ordered. As such, it is very important
that you proofread all text within a design as well as confirm all sizes,
quantities, styles and colors of the shirts to be ordered. Once a shirt
or product has been imprinted, there are no refunds or exchanges as long
as we have fulfilled the order according to your specifications. All sales
of custom-imprinted merchandise are final. |
|
|
|
|
